01707 277792

Delivery Information

Delivery Times

Orders that are placed before 3pm Mon - Thurs will be dispatched that same day, however orders that are placed on a Friday after 3pm will not be dispatched until Monday (or Tuesday if Monday is a Bank Holiday)

A parcel courier will then deliver your item between the hours 08.00 - 18.30 the next working day after your item has been dispatched.

At checkout you have the option to select a preferred weekday for your delivery or Saturday delivery. If you would like Saturday delivery, then your order will need to be placed before 3pm on a Friday at the latest. There is an extra charge for Saturday delivery.

Please note - Delivery times to some areas of Scotland, the Scottish Highlands, Islands, Republic of Ireland and areas outside of the UK mainland can vary and items can take up to 3-4 working days to reach their destination after dispatch.

In the unlikely event that we are unable to deliver in the times stated above, we will either notify you though e-mail or telephone.

Information regarding product availability can be found on the product information pages.

How much is UK delivery?

DELIVERIES TO THE UK MAINLAND ARE FREE FOR ORDERS OVER £42 (INC VAT)

During this offer, all deliveries to the UK mainland are completely free for any order over £42 inc VAT. Unfortunately there are some postcodes that free shipping does not apply to. Please check before placing your order - IM, AB, IV, KW, PA, PH, BT

For orders under £42 there is a flat rate of £4.95

Delivery Methods

Couriers

All courier deliveries are 'kerb side' only which means they will not be able to take items into your delivery address. The receiver must arrange for larger items to be taken from the driver - heavy items will need 2 persons. A tracking number will be sent to you via e-mail when the item has been dispatched.

How do I know when my order has been dispatched?

When your goods have been dispatched you will receive a confirmation via email to the email address provided - it is important to provide us with an email address as this can be the quickest and most efficient way of us contacting you.

My order is due to be delivered today, what time will it arrive?

Unfortunately we are unable to give specific delivery times. All orders are sent out on a next day delivery service from the time of dispatch. All orders can be tracked online (with the exclusion of Royal Mail 1st Class small packages).

You should expect to receive your order between 8am - 6.30pm.

Should you require special delivery services please ring our helpline before placing your order.

Do I have to sign for my delivery?

Small orders sent via Royal Mail will not require a signature.

All other orders will require a signature for proof of delivery unless we have been instructed otherwise - for example 'please leave in porch', etc.

Please note: No responsibility will be taken by The BBQ Store or the contracted courier companies for items left on customers premises when asked or documented within the customers order.

Damaged or Missing Items

In the unlikely event that your goods arrive damaged, please contact us through the contact us link at the bottom of the homepage

But please don't panic we can normally send replacement parts from our warehouse to arrive the next working day.

If possible take photos before you use your item, we will request these photos when we contact you back, (we cannot accept photos on our contact us page)

Can you deliver to an address other than my billing address?

That is no problem. Simply add a delivery address to your address book in your account information.

What are the Delivery Charges outside the UK Mainland?

We do not currently offer delivery outside of the UK mainland.